Privacy Policy

Account Information

When you create a Zepliq account, we collect your name, email address, and password.

Facebook & Messenger Data

When you connect your Facebook Page to Zepliq, we access and process the following data through the Meta Platform:

• Your Facebook Page name, ID, and access tokens

• Incoming Messenger messages sent to your connected Facebook Page

• Message metadata including timestamps and sender IDs

• Page engagement data required to operate the messaging service

Instagram Data

When you connect your Instagram Business account to Zepliq, we access and process:

• Your Instagram account name, ID, and access tokens

• Incoming Instagram Direct Messages sent to your connected account

• Message metadata including timestamps and sender IDs

WhatsApp Data

When you connect your WhatsApp Business account to Zepliq, we access and process:

• Your WhatsApp Business account information

• Incoming WhatsApp messages sent to your connected number

• Message metadata including timestamps and sender identifiers

Usage Data

We automatically collect information about how you use our platform, including pages visited, features used, and actions taken within the dashboard.

We use the information we collect to:

• Operate and provide the Zepliq platform and its AI bot features

• Process and respond to messages on behalf of your connected Facebook Pages, Instagram accounts, and WhatsApp numbers using AI

• Store conversation history to provide context-aware AI responses

• Improve and develop our services

• Send you important service notifications and updates

• Respond to your support requests

AI Message Processing

Zepliq uses artificial intelligence (including OpenAI's GPT-4) to automatically generate replies to incoming messages on your connected accounts. Message content is sent to our AI provider solely for the purpose of generating a response. We do not use your message content to train AI models.

• All data is stored securely in our database (MongoDB)

• We retain active conversation data for as long as your account is active and connected

• When you disconnect a Facebook Page, Instagram account, or WhatsApp number, associated conversation data is removed from active processing

• We implement industry-standard security measures to protect your data

We do not sell, rent, or share your personal data or message content with third parties for advertising or marketing purposes.

We share data only with:

• OpenAI — message content is processed to generate AI replies (governed by OpenAI's privacy policy)

• Meta Platforms — we interact with Facebook, Instagram, and WhatsApp through Meta's official APIs in compliance with Meta's Platform Terms

• Infrastructure providers — we use Railway and other cloud infrastructure providers to host our platform. These providers do not have access to your message content.

Zepliq accesses Meta Platform data (Facebook, Instagram, WhatsApp) strictly in accordance with Meta's Platform Terms and Developer Policies. Specifically:

• We only request permissions necessary to operate the messaging automation service

• We process Messenger and Instagram Direct Message content solely to generate AI-powered replies on behalf of the connected business

• We do not use Meta Platform data for advertising purposes

• We do not transfer Meta Platform data to data brokers or for profiling purposes

• Users can disconnect their Facebook Page or Instagram account at any time from the Zepliq dashboard, which revokes our access

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your account and associated data

• Disconnect any connected social account at any time

• Request a copy of your data

To exercise any of these rights, contact us at: support@zepliq.com

To request deletion of your data:

• You can disconnect your accounts and delete your Zepliq account from the dashboard settings

• You can submit a data deletion request at https://zepliq.com/privacy#delete or by emailing support@zepliq.com

• We will process deletion requests within 30 days

Zepliq uses essential cookies to maintain your login session and provide core platform functionality. We do not use advertising or tracking cookies.

Zepliq is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. The "Last updated" date at the top of this page reflects the most recent revision.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Zepliq

Email: support@zepliq.com

Website: https://zepliq.com